Is your company scrambling to maintain communications among employees due to COVID-19 and Stay-at-Home mandates?
Some companies may already be equipped with all the technology they need to make remote telecommunications simple, but if your company isn’t, we’re here to help.
In the not-too-distant past, working remotely could be difficult when you relied on a robust telecommunications infrastructure to make your business function. Today, there are a lot of new technologies that make mobilizing the enterprise, not just possible, but highly functional as well.
How to Mobilize a Remote Team Without Missing Essential Communications
Mobilizing your workforce is no easy feat, and you need a company that is knowledgeable and cares about your business to help you get the job done.
We can help you make the transition to a remote workforce so you can follow stay-at-home guidelines without losing business or damaging your company’s reputation by missing customer calls.
Step One: Switch to a Hosted Phone System
A Hosted PBX is a cloud-based telephone switching system that replaces individual phone extensions with a VoIP internet-based desk phone. Calls are quickly routed to the right employees while the provider maintains all the necessary equipment.
Your communications can be instantly routed to mobile devices and remote desktops wherever they’re located — allowing your workforce to work remotely with ease. Your employees will be able to make and receive calls at a work number, send and receive instant messages, share screens, and even share documents.
It will show you who is currently active, busy, or away from their desk by utilizing an easy-to-understand green, yellow, or red dot by their name in your directory. All you need is an internet connection to make it work. And you can take it a step further and integrate all texts, chats, videos, and your VoIP with applications your business is already using, such as instant messaging and video conferencing tools. Your customer service team will even be able to see the different customer conversations taking place on every device, so they never miss crucial information.
Step Two: Embrace Mobile and Ditch Landlines
eSIM technology allows your employees to use their mobile phones as work phones without your business losing the ability to track the conversations they’re having on these devices. You can log every conversation that takes place on an employee’s mobile device in your CRM. This gives your customer service representatives the ability to utilize that data when assisting customers. It can also let your mobile devices function as a desk phone. When an employee makes an outgoing call from their mobile device, they can choose to make a personal call using their assigned number, or a general business call using their business line number.
There are no extra apps to download or extra equipment to buy to utilize eSIM technology. It’s software-based, and you can start using it right away.
Step Three: Utilize Text Messaging for Communications
Employees can use their mobile devices for texting as well as making calls for your business. Additionally, your company can also track those messages when their devices are hooked up to unified communications.
Your company could be losing out on business and damaging its reputation if you’re not already utilizing SMS messaging. Most consumers assume they can text businesses, and you could be receiving messages you’re completely unaware of.
One law firm wanted to find out if they were getting texts to their landline without their knowledge, so they set up a capture server to find out. After 30 days, they discovered that they had received thousands of texts from customers that they had missed and could not respond to.
77% of consumers between the ages of 18-34 think positively of a company that offers text communications, and texting is the number one form of communication for people under 50. As we prepare our businesses to handle the COVID-19 impact, it’s important to keep lines of communication open with your employees and customers, consider SMS messaging to facilitate this.